Chatter, according to Kross, is the negative manifestation of this inner voice. In fact, the ability to introspect, of which the inner voice is a part, is thought to be a highly meaningful step forward in the evolutionary process, one of the things that distinguishes humans from other species. Convening a group to discuss solutions to a topic you know is top-of-mind rather than just offering advice unsolicited can provide needed assistance while empowering workers to recognize their own resilience.Īccording to Kross, the phenomenon of the "inner voice" has existed for thousands of years and was well documented by ancient cultures. In his book, Kross said that demonstrating your own experience with these issues can help to show empathy. "I'll do three or four things when I experience chatter over the pandemic, and it's the combination of those things that often helps me," he said.Įmployers should remember that workers may also be occupied by chatter regarding health and economic issues. Account icon An icon in the shape of a person's head and shoulders.
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